Yard Patrol – Terms of Service
Effective Date: February 8, 2026
Welcome to Yard Patrol! Please read these Terms of Service (“Terms”) carefully before using our website or scheduling services. By accessing our website or using our services, you agree to be bound by these Terms.
1. Services Provided
Yard Patrol provides pet waste removal services to residential and commercial properties in Middle Tennessee. Service availability may vary based on route coverage and staffing.
2. Scheduling, Route Timing, and Access
You do not need to be home during service. To receive uninterrupted service, you must ensure our team can access the service area on your scheduled day (for example: gates unlocked, pets secured, and access codes provided and working).
If we are unable to access your yard, the visit may be skipped and charged as scheduled.
If access is temporarily unavailable (for example, a locked gate), we will wait a short period of time and attempt reasonable contact using the information you have provided. If access is not obtained within that short period, we may skip the visit and proceed to the next stop.
You are responsible for maintaining gates, latches, and access points in working order.
Service is provided on the assigned service day, but exact arrival times are not guaranteed. Routes may vary based on weather, traffic, safety issues, skipped properties, or operational adjustments.
Services are performed by trained Yard Patrol technicians or independent contractors who retain discretion to determine whether conditions allow for safe and reasonable service on a given visit. Yard Patrol may skip or stop service where access, safety, pet behavior, yard conditions, or environmental factors make service unsafe or impractical.
3. Customer Responsibilities and Yard Conditions
You agree to maintain yard conditions that allow for reasonable pet waste removal. Certain conditions limit what can be found and removed, and Yard Patrol is not responsible for missed waste caused by these conditions.
Tall grass / uncut lawns:
If grass is tall on the assigned service day, pet waste may be hidden. We will make a reasonable effort, but we are not responsible for pet waste missed due to tall grass or heavy ground cover.
Snow and ice:
If snow or ice is present, we are not responsible for removing pet waste underneath snow or ice. If waste is frozen into the ground or would require a shovel or excessive force to remove, it will be left in place until a future service when conditions allow. If attempting removal risks damaging our tools (for example, bending rake tines/prongs), we may skip that area until a later visit.
Leaves and natural debris:
If leaves are not raked or blown, we will look for waste on top of leaves but not underneath. Fallen leaves often camouflage pet waste, including waste that is similar in color. Yard Patrol is not responsible for pet waste missed on or within leaves.
Toys, equipment, and clutter:
We do not move or handle personal property such as toys, tools, furniture, or yard equipment. We are not responsible for pet waste on, inside, or beneath personal items. For health and safety reasons, we generally will not remove pet waste from children’s toys or similar items, as this could cause the item to appear clean when proper sanitization is still required by the homeowner.
4. Surfaces and Areas Not Serviced
Our primary service area is yard ground surfaces (turf and soil).
Walkways and hardscape:
We do not provide detail-cleaning of hard surfaces such as concrete, gravel, pavers, decks, patios, or walkways. If waste is present, we may remove the bulk when reasonable, but residue or particulate may remain. Removal of residue often requires additional equipment and is not included.
Landscaped beds:
We may scoop in some landscaped beds at our discretion. If you do not want certain beds serviced, you must clearly communicate exclusions in advance. When we scoop in beds, pine straw, mulch, and bedding material may be removed with the waste. Yard Patrol is not responsible for replacing or re-leveling bedding materials.
Unsafe or restricted areas:
We may decline or stop service in any area that is unsafe, inaccessible, or not reasonably serviceable.
5. Pets and Safety
For the safety of your pets and our team, we strongly recommend keeping dogs indoors or securely contained away from the service area during service.
If a dog or other animal is loose in the service area and we cannot safely perform service, the visit may be skipped and charged as scheduled.
If dogs are routinely kept in the backyard and require you to be home to secure them for each visit, service may be unreliable. Repeated skips due to unsecured pets may result in suspension or cancellation of service.
Stop-work authority:
If an animal behaves aggressively or creates a safety risk, our technician may immediately cease service, exit the yard (or return to the vehicle if there is no gate), and wait briefly for the animal to be secured. If the risk is not resolved promptly, the technician will leave and the visit may be charged as scheduled.
6. Pet Health and Biosecurity Policy
Pet health is a serious concern. If any dog or other animal with access to the service area is suspected or confirmed to have a contagious illness, virus, or parasite risk, you must notify Yard Patrol immediately.
For safety reasons, Yard Patrol may pause service and require written clearance from a licensed veterinarian before resuming. Depending on the situation, a waiting period may apply. Return-to-service requirements are determined at Yard Patrol’s reasonable discretion.
Yard Patrol uses standard cleaning and sanitation practices for tools and footwear. You acknowledge that pets can become ill or contract parasites through many means unrelated to our services, and Yard Patrol is not responsible for illness or veterinary outcomes except where directly caused by proven negligence.
Yard Patrol uses standard sanitation practices for tools and footwear between properties to reduce risk. However, no sanitation process can eliminate all environmental exposure, and Yard Patrol does not guarantee prevention of illness, parasites, or disease.
7. First-Time Cleanups, One-Time Cleans, and Promotions
If a yard has not been maintained, a first cleanup may require additional time and may be quoted as a one-time first cleanup fee. Any applicable fee will be communicated in advance.
From time to time, Yard Patrol may offer promotional first cleanups (for example, a free first clean when enrolling in recurring service). When a promotion applies, the promotional terms control.
One-time cleanups are quoted based on expected conditions. Because one-time cleanups often include older, deteriorated waste that blends into soil or ground cover, results may vary.
8. Quality Standard and Re-Service Policy
We aim to remove the majority of pet waste from reasonably serviceable areas of the yard on each visit, but we do not guarantee 100% removal.
If you believe service quality was inadequate, notify us promptly with details and photos when possible.
For recurring services, if Yard Patrol determines a visit fell below our standard, we may provide a re-service at no charge within a reasonable timeframe, subject to scheduling and weather.
For one-time cleanups, if more than a reasonable amount of waste was missed, we may attempt a complimentary re-service within the same week if scheduling and weather permit.
Service is limited to reasonably serviceable areas of the yard. Areas that are unsafe, obstructed, excessively overgrown, frozen, flooded, or otherwise impractical to service may be excluded at the technician’s discretion.
9. Scheduling Changes, Cancellations, and Skipped Visits
We require at least 48 hours’ notice to reschedule a visit.
If a visit is skipped due to access issues, unsecured pets, or safety concerns, the visit may be charged as scheduled.
If visits are frequently skipped or canceled, Yard Patrol may suspend or cancel service and remove the property from a recurring route.
Yard Patrol reserves the right to suspend or terminate service for customers who engage in abusive behavior, unsafe conduct, repeated interference with service, or unreasonable demands that prevent safe or efficient service delivery.
10. Pricing, Billing, and Payment Issues
Pricing is based on factors such as number of dogs, yard size, frequency, and yard conditions.
Services are billed monthly via secure auto-pay unless otherwise agreed.
If payment fails, you agree to promptly update your payment method. Repeated payment issues may result in paused or canceled service.
If the number of dogs, yard size, or conditions differ materially from what was represented at signup, Yard Patrol may adjust pricing accordingly.
In addition, pricing is based on typical service expectations and reasonable time requirements. Some factors—such as dog breed, frequency of waste, behavior patterns, concentration of waste in specific areas, or overall labor required—may not be fully known until services are performed. If actual service time or effort materially exceeds what is typical or reasonably anticipated for the quoted service level, Yard Patrol may adjust pricing to reflect the ongoing service requirements, even where the customer’s original information was provided honestly.
11. Price Changes
Yard Patrol reserves the right to change pricing at any time. When practical, reasonable notice will be provided before new pricing takes effect.
12. Waste Disposal
If your outdoor waste receptacle is accessible at the time of service, we may dispose of sealed waste bags in your receptacle.
If it is not accessible, we will haul waste off-site for disposal.
13. Add-On Services: Overseeding
From time to time, Yard Patrol may offer complimentary overseeding as an optional add-on service. Overseeding is provided at no additional charge and is not guaranteed on any visit or for any property.
The seed type used may vary based on availability and may not align with the current season. Yard Patrol does not accept requests for specific seed types. Technicians may carry different seed varieties, and Yard Patrol may not be able to communicate the specific seed type used in advance.
14. Weather Policy
We work in most weather conditions. However, in unsafe or extreme weather, services may be rescheduled, delayed, or skipped for safety.
15. Liability and Property Conditions
Yard Patrol is insured. We are not responsible for damage caused by pre-existing conditions, hidden hazards, or normal wear and tear.
Except where prohibited by law, Yard Patrol’s liability is limited to the amount paid for the service visit(s) giving rise to the claim.
Clients remain responsible for visually inspecting their yard and personal items before use. Yard Patrol services do not replace reasonable personal inspection or sanitation practices, particularly for items placed on the ground.
16. Personnel Used to Perform Services
Yard Patrol uses a combination of W-2 employees, independent contractors, and owners to perform services. All service providers are required to meet Yard Patrol’s quality and safety standards.
17. Communications and Notifications
You agree to receive service-related communications from Yard Patrol and/or your assigned technician by phone, text, email, or scheduling platform notifications.
Technicians may attempt to contact clients regarding access or safety issues as a courtesy when reasonably practical. Such contact is not guaranteed and does not create an obligation to wait, reschedule, or complete service if conditions are not resolved.
18. Promotions, Gifts, and Marketing Materials
Promotional items or small gifts may occasionally be left at your property, most often after an initial service. These items are not guaranteed.
19. Modifications to These Terms
Yard Patrol may update these Terms at any time. Continued use of services constitutes acceptance of updated Terms.
20. Contact Us
If you have questions, please contact us at:
Yard Patrol
Columbia, TN 38401
(931) 548-6648
